A.I in online casinos is slowly taking over. As each day goes by, players can see more and more technological advancements at the online casinos that they play at. This, however, is no shock as we can see A.I taking over in almost every industry as well.
Nowadays, we can see artificial intelligence in all that we do and that is all thanks to our smartphones and Amazon. We have Siri for the iOS users, Alexa for Amazon, Cortana for Windows devices, Bixby for Samsung, and Google Assistant for Android devices to mention but a few.
Not only do we see A.I in online casinos, we can also see M.L (machine learning), A.R ( augmented reality) and V.R (virtual reality) as well. These may be creeping up slowly in the world of online casinos, but we can already see their future in the field. A.I and all its counterparts will soon be dominating the world of online casinos.
A.I First Steps in Online Casino Gaming
A.I though a bit complicated is one of the best ways to get your product off the ground. Online casinos in Australia can use A.I in the following areas:
- CRM
- Marketing Automation
- Voice Recognition
- Facial Recognition
- Fraud Detection
- Sentiment Analysis
- Predictive Asset Maintenance
How is A.I being used in the Casino Industry?
-
Player Databases
By collecting and analysing a players’ data, you can provide them with customized gaming experience. And with A.I by your side, you can evaluate how effective a certain campaign is and deliver one that is better suited to your audience.
Additionally, with A.I casinos can also present your players with games that suit their needs as well. This A.I will do by analysing what games a player is enjoying at the online casino. Then it will be able to predict games that are similar to that game.
-
Identifying Valuable Customers By Using M.L
With M.L you see which players at the casino truly deserve to be part of the loyalty rewards. M.L will be able to compare the amount of time and money that is spent by a player at the casino. It will also be able to check the level of skill by using different matrices or it can use data mining to identify players.
-
Customer service and support
A.I in online casinos can also be used in customer service and support. They can use chatbots to communicate with their patrons. The best part about using chatbots is that they will provide them with instant communication. This means that patrons will able to get help in real-time
Also with A.I comes NLP (natural language processing) it can figure out a players’ sentiment. That way you know how to relate with the player in line with their emotions. This is as there times when players get in touch with the casino when they are feeling down and the customer service representative only makes it worse.
-
Detect Problem Gamblers
With A.I online casinos can also detect if any of their patrons has a gambling problem. Since there are tools like M.L that can detect how frequent a player logs in and out of the gambling site. And the more that a certain player keeps on logging into the site for prolonged hours, the casino can tell if the player has a gambling problem or not.
This is turn will help the online casino to reach out with more than games. They can reach out with help and get that player the assistance that they need. Because as much as online casino do appreciate real money gamblers playing at their stores, they want to ensure that all their players are in good health, mentally as well as emotionally and physically.
Conclusion
A.I in online casinos is still at its infant levels, however as technology grows, casino can adapt. Therefore figuring out ways that they can use A.I in various areas. This also means that online casinos in the future will truly be able to provide tailor-made suggestions on games to their patrons. All this leading up to the players having a great time as they play games at the casinos.
A.I in Online Casinos FAQs
[accordiongroup id=”10″ markup=”default”][accordion group=”10″ title=”What is A.I?” active=”true”]A.I is the acronym for artificial intelligence. It is a technology with various computing languages and programs to prove better services to their clients.[/accordion][accordion group=”10″ title=”How can A.I be used in online casinos?” active=””]A.I in online casinos can be used in several ways. Namely, these are:
- CRM
- Marketing Automation
- Voice Recognition
- Facial Recognition
- Fraud Detection
- Sentiment Analysis
- Predictive Asset Maintenance
[/accordion][accordion group=”10″ title=”Are there any only casinos using A.I?” active=””]There is no exact number of online casinos that are currently using A.I. However, with the way in which technology is evolving, we are sure that there are several real money online casinos that are using A.I to provide better services to their patrons.[/accordion][accordion group=”10″ title=”What are the benefits players get from A.I in online casinos?” active=””]With the use of A.I in online casinos player can get several benefits like:
- Faster customer service and support
- Better campaigns that are more inclined to their needs
- Better game suggestions in line with their player needs
- Help, if ever they need it
[/accordion][accordion group=”10″ title=”What types of A.I can be used in online casinos?” active=””]The different modes of A.I that can be used in online casinos include:
- VR (virtual reality)
- AR (augmented reality)
- Chatbots
- ML (machine learning)
[/accordion][/accordiongroup]